Delivery & Returns

Delivery

Processing time

The time we need to prepare an order for dispatch varies. Where we have a product in stock we aim to dispatch your order within 3 working days and custom orders currently have a 2-3 week lead time. For details, please see individual items.

Shipping

We charge a flat rate of £3.99 for postage and packing.

Returns & exchanges

We do accept returns and exchanges providing that you contact us within 14 days of delivery and send items back within 30 days of delivery.

We cannot accept cancellations for bespoke items that are already in production but please contact us if you have any problems with your order.

Because of the nature of these items, the following cannot be returned or exchanged unless they arrive damaged or defective:

  • Custom or personalised orders
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.